by Ali Elgersma | May 15, 2023 | Define The Culture, Develop The Team, Drive Results, Master Your Mindset, Uncategorized
Creating exceptional customer experiences should be a shared goal across all businesses, aiming to be known for their friendliness, attentiveness, and ability to anticipate needs, but achieving this requires intention and understanding of simple principles. The...
by Ali Elgersma | Aug 3, 2022 | Define The Culture
Do you have what it takes to run a culture-changing marathon? A senior executive at a community bank recently told me about the process their bank went through to define their culture. They came with a new vision statement and company values,...
by Ali Elgersma | Jul 6, 2022 | Define The Culture
At a certain point, growing businesses become obsessed with committees. Or worse, subcommittees. Or working groups. It’s a natural progression of a military-style hierarchy structure. And while that may be the most efficient process to accomplish...
by Ali Elgersma | Jun 29, 2022 | Define The Culture
What causes more trouble than almost anything else for businesses? A lack of alignment on the leadership team. If the wheels of your car aren’t lined up properly, you’ll wear out the tires and it’s hard to drive. Same with your...
by Ali Elgersma | Jun 22, 2022 | Define The Culture, Develop The Team
How’s your wellbeing? I know that sounds like the beginning of a hot yoga class. But it’s a question that business leaders need to ask their employees. Then, actually listen to the answers. Why wellbeing? I’ve repeatedly stressed...
by Ali Elgersma | Jun 15, 2022 | Define The Culture
The labor market is incredibly tight. In my hometown, the unemployment rate is 1.9% which means that everyone who wants a job already has one. You probably feel the effects every day. The shrinking pool of qualified job candidates puts added pressure on your...