by Ali Elgersma | Nov 19, 2020 | Design The Experience
In the Ultimate Question, Fred Reichheld tells the story of financial software company, Intuit, describing a problem that FiveFour regularly helps businesses solve. Co-founder Scott Cook built a successful company on the mission “To make the customer feel so good...
by Ali Elgersma | Nov 13, 2020 | Develop The Team
Part of the American ethos is that each one of us is unique. We are individuals with rights and freedoms, the “unalienable rights” the founders wrote about in the Declaration of Independence. And, thankfully, that is true. But when it...
by Ali Elgersma | Nov 4, 2020 | Define The Culture
What’s your favorite job title? Old school titles such as chief executive officer, sales manager, account executive, associate? How about the new world: Master of experiences, grand master of underlings, wizard of light bulb...
by Ali Elgersma | Nov 2, 2020 | Define The Culture
Do you live by a set of principles? We all do to some extent. But how many of us actually write them down clearly and keep improving on it? Go ahead and take a moment to scribble or type out what are some principles that you live...
by Ali Elgersma | Nov 2, 2020 | Define The Culture
You’ve probably been in one of these discussions. Open office vs. cubical farms. Remote working vs. face-to-face. Should we have “Meetings, feedback, evaluation, and more meetings?” These are seemingly endless debates...