by Ali Elgersma | Jun 8, 2022 | Uncategorized
Employee experience starts at the beginning If you want to frustrate your best new employees, I have a foolproof way. Be unclear on your expectations. Frustrated new employees rarely develop into high-quality long-term team members who contribute to a...
by Ali Elgersma | Jun 1, 2022 | Uncategorized
I’ve found the secret to success in customer experience. Here it is: It depends. That’s right, the secret is completely ambiguous. Let’s clear that up. It depends… on the customer’s expectations. Which is why...
by Ali Elgersma | May 25, 2022 | Uncategorized
Fred Reichheld is one of the great business thinkers and researchers of recent decades. I say this because more than 20 years ago Reichheld invented one of the most-widely used tools in business today – the Net Promoter Score. I use NPS in our work with clients...
by Ali Elgersma | May 18, 2022 | Uncategorized
“Company culture” may be the most overused phrase in business. I don’t say that because it’s not important. It most certainly is, and I’ll return to that in a minute. It’s overused because everybody says it but almost nobody does anything about it....
by Ali Elgersma | May 11, 2022 | Develop The Team, Drive Results
The hardest job for many business owners and leaders is doing less. Most people who start or lead businesses achieve early success from “doing” work. So much so that they forge an identity as a nose-to-the-grindstone manager who achieves through sheer force of...